Operational Innovation

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Using AI to Enhance Business Operations

Companies can turn AI hype into operational hay by developing their capacity for enterprise cognitive computing. This capacity entails five capabilities: data science competence, business domain proficiency, enterprise architecture expertise, an operational IT backbone, and digital inquisitiveness. The capabilities shape and are shaped by four practices: identifying use cases, managing application learning, cocreating applications, and thinking “cognitive.”

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Transformational Outsourcing

Outsourcing can be more than a tool for cutting costs and improving organizational focus. Increasingly, it is a means of acquiring new capabilities and bringing about fundamental strategic and structural change.

Creating Growth With Services

In a world of commoditized products, companies are turning to service offerings for growth. The key to success involves redefining markets in terms of customer activities and outcomes, not products and services.

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