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Online retailers must look to consumer behavior data to understand the evolution of e-commerce and improve their online presence.
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In this webinar, IBM chief human resource officer Diane Gherson describes the technological and cultural challenges her company faced when they designed their new, digitally enabled performance management system — with buy-in from their 650,000 employees.
A webinar featuring ADP chief behavioral economist Jordan Birnbaum describes how data-driven performance management can be used to improve the organization.
The workforce is changing, with more and more skilled workers electing to work for themselves or become entrepreneurs. As the competition for talent heightens, intuition is no longer adequate to identify and attract — not to mention keep — the best potential employees. In this webinar, ManpowerGroup’s chief talent scientist Tomas Chamorro-Premuzic discusses the current workplace dynamic and the innovative methods to solve the talent problem, including digital tools for talent assessment.
For companies just starting their investigation of AI’s capabilities, there’s a lot to think about. What can AI do for your company to provide value? And just as important: What can’t it do? A third consideration that many companies overlook (but shouldn’t) lies in the realm of ethics: Understanding when AI offers a capability that companies could use, but should not.
In this webinar, AI experts and authors Philipp Gerbert and Julia Kirby discuss the findings from the report, “Artificial Intelligence in Business Gets Real” and dispel several myths around scaling and reaping the benefits of AI.
Automation is a scary word for the average worker, but implemented correctly, it can have enormous benefits for companies, customers, and even the workforce. In this webinar, automation expert Mary Lacity explains how thoughtful adoption of bots and automated services can make the difference in the outcome for all stakeholders.
In this video, Andrew Winston, sustainability expert and author, and MIT professor Yossi Sheffi, director of the MIT Center for Transportation and Logistics, debate the role of for-profit businesses in supporting — and investing in — sustainability goals. The session was moderated by Paul Michelman, editor in chief of MIT Sloan Management Review.
According to Northwestern Mutual’s chief marketing officer, marketing should be more than a support function — it should be a strategic growth driver. In this video, Aditi Javeri Gokhale describes how the company used KPIs to train machine learning algorithms to build an online experience that pairs customers with financial advisors. Its success rate: over 95%.
Governments have failed to adequately address climate change, and science has made it clear the situation is critical. If business doesn’t take the lead, who will? Two leading voices in the sustainability debate wrestle with the issues in a lively conversation.
Defining the right KPIs for machine-learning efforts is a sophisticated, but not necessarily complex, endeavor. GoDaddy’s chief revenue officer Andrew Low Ah Kee offers advice.
In a webinar featuring Google Cloud’s Quentin Hardy, MIT SMR looks at historical precedents of disruptive technologies and how they remade society — and work — in the past. Are we on the brink of the next big technological disruption to business, labor, and education thanks to Big Data and Cloud technologies? And how do managers prepare themselves, their teams, and their organizations for the changes to come?
Innovation and disruption are transforming the health care industry, with unlikely partners like Walmart and Humana teaming up to deliver high-quality, low-cost care to customers. Regina Herzlinger, the Nancy R. McPherson Professor of Business Administration at Harvard Business School and an expert in health care delivery and innovation, discusses the lessons such collaborations between health care retailers and insurers offer for managers.
New research shows that large organizations are still struggling to implement their digital transformations. Relentless, fast-paced technological progress and massive competency shifts present cultural/organizational challenges that make digital transformation a complex yet necessary exercise. In this webinar, Dr. Didier Bonnet discusses these findings and shares his thoughts on the barriers to digital transformation and what leaders can do to overcome them.
Political struggles for control and decision-making often result in blocking or slowing down progress on digital initiatives. In this webinar, digital strategist Jane McConnell discusses her research findings on digital maturity and shares her guidelines for preventing politics from upending digital initiatives.
A 2018 research survey found that companies see competitors gearing up for big data and AI success — and that’s fueling their investment in similar capabilities.
At JetBlue Airways, customer satisfaction is paramount. The carrier focuses on customer-related KPIs such as Net Promoter Score (NPS) to guide its strategy.
Traditional SMART goal setting works well on an individual level, but isn’t quite as useful for companies as a whole — because such goals lack transparency, so it’s hard to align them across employees and business silos. A new framework for goal setting for improved alignment uses the acronym FAST: set goals frequently, make them ambitious, measure them with specific metrics, and make them transparent.
To better serve doctors, patients, and the community, clinicians and executives should both have a voice in setting a hospital’s goals.
Using industry examples and findings from the McKinsey Global Institute’s research, presenter Jacques Bughin describes the current state of AI and offers strategies for maximizing its potential.
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