Featured Operations Articles


Using AI to Enhance Business Operations

Five capabilities and four practices help companies generate business value from AI applications.


What Should We Do to Prevent Software From Failing?

Frontiers |

There’s no oversight on coders who write critical software that runs key systems. That must change.


Agile Is Not Enough

Three impediments in particular work against agile adoption in most organizations.


Operating With Mature Systems

The Risks and Rewards of Digital Maturity

June 3, 2019 | MIT Sloan Management Review

An infographic explores distinctive characteristics of innovation in digitally maturing organizations.

The Changing Face of Manufacturing


Quality & Service

How Should Companies Talk to Customers Online?

Digital customer service is becoming more widely adopted, but one place it falls short is in the language and phrases it uses. Many digital service platforms use words that alienate customers rather than engage them; selecting customer-centric language for chatbots and service platforms can make a significant difference in customer satisfaction.

Rethink AI Objectives

Businesses should use AI technology as a tool to improve customer service and processes, not just to imitate humans.



Manage Projects Wisely

The Most Underrated Skill in Management

Articulating what problem you’re trying to solve is an important (and underrated) management skill.

Five Rules for Managing Large, Complex Projects

Research reveals five lessons that can help executives manage big, complex projects more effectively.

Breaking Logjams in Knowledge Work

How organizations can improve task flow and prevent overload.

Get Things Done With Smaller Teams

Frontiers |

By creating smaller, more agile teams, managers can facilitate collaboration and efficiency.

Video Series: Following the Digital Thread

Our eight-part video series explores how integrated digital technologies can transform business.

PROLOGUE: The Path Toward the Digital Enterprise

EPISODE 1: Revolutionizing Supply Chains

EPISODE 2: Creating a Smart Part and Managing Its Life Cycle

EPISODE 3: Augmenting Part Design With Topology Optimization

EPISODE 4: A Digital Safety Net

EPISODE 5: Fabricating Within the Digital Thread

EPISODE 6: Testing and Validation

EPISODE 7: How the Digital Thread Weaves Its Way Through the Business

EPISODE 8: The Digital Thread Takes Flight

EPILOGUE: Beyond Manufacturing